PAIA Manual (Private Body)

Prepared in terms of Section 51 of the Promotion of Access to Information Act

Last Updated: 20 February 2026

1.1 Introduction

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It provides a reference to the records held by H2OGuru Shop and explains the procedures required to request access to such records.

1.2 Details of the Private Body

Name: H2OGuru Shop
Physical Address: 121 Soutpansberg Rd, Riviera, Pretoria, 0084
Postal Address: 121 Soutpansberg Rd, Riviera, Pretoria, 0084
Telephone: 071 564 4665
Email: wikus@h2oguru.co.za
Website: h2ogurushop.co.za
Information Officer: Wikus (wikus@h2oguru.co.za)

1.3 PAIA Guide and Regulator Contact

The Information Regulator (South Africa) publishes guidance on how to use the Act, request access to records, and provides the prescribed forms. For further information, you may contact the Information Regulator directly via their official website.

1.4 Categories of Records Held

The following categories of records may be held by the body. Please note that availability depends on the specific request and may be subject to grounds for refusal under PAIA:

Company Records: Registration documents, governance records, and statutory filings.
Financial Records: Invoices, receipts, tax records, and accounting books.
Customer Records: Order histories, delivery logs, and correspondence.
Supplier Records: Agreements, contractor details, and procurement records.
Product Records: Specifications, manuals, safety data sheets, and warranties.
Human Resources: Personnel records (if applicable).
IT and Security: System logs and security protocols (subject to limited disclosure for safety).

1.5 Request Procedure

Submit Written Request: Send your request to the Information Officer at wikus@h2oguru.co.za or the physical address listed above.
Detail the Record: Provide enough detail to allow the Information Officer to identify the record.
Specify Form of Access: State if you require a hard copy, an electronic version, or an inspection of the record.
Proof of Authority: If requesting on behalf of someone else, provide written proof of your authority to act.
Fees: Pay the prescribed request fee and access fee (if applicable) as notified by the Information Officer.

1.6 Fees

Fees for requests are prescribed by South African regulation. The Information Officer will provide an estimate of any applicable fees (for reproduction, search, or preparation time) before the request is processed in full.

1.7 Grounds for Refusal

Access to records may be refused on grounds permitted by PAIA, including but not limited to:

Protection of the privacy of a third party (POPIA compliance).
Protection of commercial confidentiality or trade secrets.
Protection of the safety of individuals or the security of property and systems.

PAIA Inquiries: wikus@h2oguru.co.za | 071 564 4665